Microsoft Feedback

As an editorial PM on the Microsoft Feedback team, I wrote support content to help internal partners onboard to our feedback collection tools.

Quests

This “Get started” article lives on the Quests internal SharePoint site. It describes end-to-end how to submit a Quest, which is basically a customer-friendly name for a volunteer beta-test script.

Surveys

Microsoft Windows automated surveys pop to customers with questions related to the features they are using. Internally, the surveys are a popular tool. This wiki page details how to write and configure a survey, including audience targeting and state machine setup.